Terms of Service

These terms govern your use of the KG Convenience website and your booking of our removal and moving services. By requesting a quote, creating an account, or making a booking, you agree to these terms.

1. Our services

KG Convenience provides residential and commercial removal services across South Africa, including house moves, apartment relocations, and custom/single-item removals.

2. Quotes and pricing

Instant quotes generated on our website are estimates based on the information you provide (home size, distance, number of trips, and preferred time). Final pricing is confirmed once our team has reviewed the full details of your move, and may vary based on actual items, access conditions, and time taken.

3. Bookings and payment

To secure a booking, you may pay a deposit, the full amount, or split the total 4 ways with other people. Any remaining balance not paid upfront is due to be settled directly with our team on move day, unless otherwise agreed.

If you choose to split a payment with others, you as the account holder who created the booking remain ultimately responsible for ensuring the full amount is paid. We'll do our best to help collect each person's share via their individual payment link, but outstanding shares remain your responsibility.

Card payments are processed securely by our payment partner, Yoco. We do not store your card details.

4. Cancellations and rescheduling

Please give us at least 48 hours' notice if you need to cancel or reschedule your move. Cancellations made with less notice, or on the day of the move, may not be eligible for a refund of any deposit already paid. Contact us as early as possible if your plans change.

5. Your responsibilities

When booking, please:

• Provide accurate pickup and drop-off addresses and contact details
• Let us know about large, fragile, or high-value items in advance
• Ensure reasonable access to both properties on move day (parking, lifts, stairs, etc.)
• Disclose any items requiring special handling

6. Liability

Our team takes reasonable care when handling your belongings. We are not liable for pre-existing damage to items, or damage arising from inadequate packaging by the customer, items not disclosed in advance, or circumstances outside our reasonable control. We recommend appropriate insurance cover for high-value items during transit.

7. Reviews

If you choose to leave a review after a completed move, you agree that we may display it (with your name as provided) on our website. We reserve the right not to publish reviews that are abusive, inaccurate, or unrelated to our service.

8. Changes to these terms

We may update these terms from time to time. Continued use of our services after changes are posted constitutes acceptance of the updated terms.

9. Governing law

These terms are governed by the laws of the Republic of South Africa.

10. Contact us

Questions about these terms? Email us at garthjacobs17.gj@gmail.com.

These terms are provided as a general guide and do not constitute legal advice. We recommend having them reviewed by a qualified professional to ensure they fully protect your business and comply with relevant South African law.